Shipping policy
At Everyday Naturals, we aim to deliver your order safely and as quickly as possible.
Order Processing
Orders are generally processed within [1–2 business days] after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Delivery Time
Estimated delivery time:
[3–7 business days]
Delivery timelines may vary depending on the destination and logistics partner.
Remote and non-serviceable areas may require additional delivery time.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may occasionally offer free shipping promotions subject to the applicable terms.
Tracking
Once your order has been dispatched, we may provide tracking information through email, SMS or other available communication channels.
You can use the tracking information to monitor your shipment.
Delivery Address
Please ensure that your delivery address, phone number and other contact details are correct before placing your order.
Everyday Naturals may not be responsible for delivery failures resulting from incorrect or incomplete information supplied by the customer.
Delayed Deliveries
Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, including:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Public holidays
- Strikes
- Courier delays
- Government restrictions
- Incorrect address information
We will make reasonable efforts to assist you in such situations.
Damaged Package
If your package appears damaged at the time of delivery, please contact us as soon as possible at:
Where possible, retain the packaging and provide photographs/videos of the package and products.
Undelivered Orders
If a shipment is returned to us because of an incorrect address, failed delivery attempts or refusal to accept the package, additional shipping charges may apply for re-dispatch, subject to our policies.