Refund policy

At Everyday Naturals, we want you to receive your products in good condition and as described on our website.

Because our products are food items, returns may be subject to specific conditions for hygiene and food-safety reasons.

Order Cancellation

You may request cancellation of your order by contacting us at [EMAIL] as soon as possible after placing the order.

Cancellation requests may not be accepted once an order has been dispatched.

If cancellation is successfully approved before dispatch, the applicable amount will be refunded through the original payment method or another appropriate method.

Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A wrong product
  • A missing product
  • A product that appears to have been damaged during transit

please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photographs of the package
  • Photographs of the product
  • Description of the issue

We may request additional information to verify the claim.

Returns

Due to the nature of food and consumable products, we generally do not accept returns of products that have been opened, used or tampered with.

Returns or replacements may be considered for eligible cases such as:

  • Wrong product delivered
  • Damaged product
  • Missing product
  • Other verified fulfilment issues

Any approved return must meet the conditions communicated by our customer support team.

Refunds

Once a refund is approved, the amount will be processed through the applicable payment method.

The time taken for the amount to reflect in your account may depend on your bank or payment provider.

Non-Refundable Situations

Refunds may not be available where:

  • The customer entered an incorrect delivery address
  • The customer refused delivery
  • The product was improperly stored after delivery
  • The product was opened or consumed
  • The issue resulted from normal characteristics of the product
  • The claim was made outside the applicable reporting period

This does not affect any rights available to consumers under applicable law.